"Carer's experience with mental health services"

In my opinion, it's very unclear who I'm meant to contact for information. I feel the nursing staff I have dealt with are unhelpful and never return calls or know what is happening with my sibling. My sibling's current outpatient case manager never initiates contact with my parent or myself and we are always left to chase up information.

Gave NDIS paperwork to the nursing station to pass on and I believe it was lost or never actioned. It took months to get anything to happen regarding the NDIS application. Have been talking about NDIS since mid/late 2019 and nothing seemed to happen until I engaged a mental health support organisation in earlier this year.  No one ever explained the delays and I was told most times I followed up that it was "nearly finished". It wasn't finished until I contacted the mental health support organisation who I believe put pressure on EMHS. 

As a carer, I've had no support and I have had to miss work and my health has suffered because of the responsibility. My sibling is sent to my parent's house for weekends and no one has ever asked my parent if this is ok.

I believe the case manager hasn't submitted any supported housing referrals despite several meetings to discuss supported housing. Luckily the JMC social worker, Jane, is amazing and submitted housing referrals as, in my opinion, she was also growing impatient about the lack of action by my sibling's case manager.

I am so exhausted and stressed as a result of this experience. Some staff I've encountered are amazing but overall I feel like I'm doing a lot of unpaid labour that other people, who are paid, should be doing in my opinion.