"An amazing doctor and fabulous nurse"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

I had seen a GP about a bite on my forehead and some eye swelling recently and was sent away with oral antihistamines. With little to no relief from the symptoms after a week, I went back to the GP who still did not know what was wrong with me or what to do next. Eventually, I was sent to Sydney Eye Hospital with a referral.

I have always had a fear of anything to do with eyes. I can't even watch people put in contact lenses, so I was extremely apprehensive as my vision was quite blurry at this stage and I didn't know what I would have to have done. 

When I was triaged and the nurse called me in she was cheery, bright and friendly which helped to settle my nerves. Straight away, she saw my pupils were slightly unequal and sought a doctor immediately. She was efficient and professional while remaining calm.

Immediately, when I met my doctor I knew I was in safe hands. He walked into my cubicle and told me, whatever it was, he was going to help me. I can't thank that doctor enough. I was there on my own and he made me feel like he was there with me. I was so at ease and I couldn't help but trust him. It was clear he had the knowledge while maintaining a friendly, approachable personality. He was clearly busy and was running around helping everyone while leaving no one feeling forgotten. I couldn't help but think, what a legend. All the while he was still teaching the staff around him. 

As a healthcare provider myself, I was reminded of what it's like to be on the other side of things. I hope that I emulate their behaviour, professionalism and kindness with my own patients. I really wanted to thank my 'nurse of the year' Carolina and the absolute cracker of a doctor Dhiren. In my opinion, he has certainly found his calling and hopefully will go on to do amazing things. 


Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 2 weeks ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 14/10/2020 at 07:50
Published on Care Opinion at 10:01

Dear YourIrishPal,

Thank you for sharing your positive experience about the Sydney/Sydney Eye Hospital Emergency Department. It’s always rewarding for us to receive good feedback and we appreciate you taking the time to do this.

I am proud of our team and the terrific high-quality medical care they provide. It will give me great pleasure to share your feedback with Dr Dhiren and Carolina, the team really value positive stories like yours. It is wonderful to hear that kindness & professionalism were witnessed by you; our team pride themselves on excellent patient care. We see this as being very important in what can be an anxious time for our patients.

All the best in your recovery.


Dr Pauline Rumma

Director of Clinical Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story

Next Response j
Previous Response k

Keyboard Shortcuts

Shortcut Help ?
Go to Home g + h
Go to Tell Your Story g + t
Go to About Us g + a
Focus Search Box /