This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Attending emergency department"

About: Wonthaggi Hospital / Emergency Department

(as the patient),

I tripped and fell heavily on a footpath whilst walking. I hurt my knees, chest, and had hit my head, nose, chin and eyes, causing bleeding to my whole face and a blood nose. I was stunned and couldn’t move and had to get 2 people to help lift me off the path.

Attended the hospital emergency department and checked in during the afternoon and waited for around 45 minutes and a nurse came and said I needed a CT Scan to check my head and face. This was done and was told a Doctor would read it and see me shortly.

I waited and waited, still bleeding from the nose. Three a quarter hours later, I went up to reception and asked if they had forgotten. I believe it was to the receptionist's astonishment that no one had read it. 15 minutes later I saw a Doctor who asked had I seen a Doctor this afternoon (I said no) shook their head and read out the CT Scan saying I had a broken nose, swelling and cuts, and checked for hemorrhages. The doctor asked again had I seen a Doctor. I was told to go home and if I wasn’t feeling better that night to return to Emergency or attend a Medical Clinic.

I have attended twice to Doctors at the Medical Centre over the last 2 weeks. My face from forehead, eyes, broken nose cheeks and chin were totally black from all the bleeding and I have 2 small hematomas on my forehead. I am an older person and am still having headaches.

Treatment

Treatment


Tags added by staff members:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jan Child, CEO, Bass Coast Health 3 years ago
Jan Child
CEO,
Bass Coast Health
Submitted on 24/10/2020 at 10:55 PM
Published on Care Opinion on 26/10/2020 at 10:20 AM


picture of Jan Child

Dear Banana,

Firstly, please accept my sincerest apologies for the delay in responding. I actually thought I had responded on the day I received this and have just received a reminder to respond again, which means for some reason, my original response didn't get through. I am so sorry.

I am also extremely sorry that you had this experience in our health service. It is not what we expect should happen, and I can only imagine how distressing this whole experience will have been for you. I would very much appreciate you calling me on 0472 846 355 so that I can get some more information and undertake an investigation into the issues you have raised. I hope you are doing ok now. Once again, I am very sorry that we didn't do better and I hope we can chat soon.

Kind Regards,

Jan.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k