"Poor interaction(s) trying to get a domiciliary service arranged"
About: PathWest Perth Collection Centre PathWest Perth Collection Centre Perth 6000
Posted by airwn64 (as ),
I am travelling from interstate to WA for work and I work in the healthcare field. Due to COVID-19 I am required to undertake 2 weeks quarantine as a precautionary measure. However, COVID-19 isn’t the only health issue I am required to be screened for.
The health service I am employed with instructed me to request a domiciliary service when I was in quarantine to get my tests done. I rang up the number provided and followed the prompts and when I spoke to a person they said to me, ‘nahhh, you’ve pressed the wrong buttons in the menu, now I’m going to have to transfer you for that’. I felt I’d inconvenienced them. It went to voicemail and I left a message requesting a callback.
I got a callback a day or so later and the person seemed utterly distracted. I explained I was in quarantine, my location, what tests were needed and asked when I could tell reception to expect them. They said the next day from 7am to 1pm.
I woke early that morning with a call from someone who didn’t introduce themselves. When I asked, they said they were from PathWest and asked about my location. I felt I gave as much detail as I could but not being a local, I couldn’t give details of landmarks which I believe is what they wanted. It then occurred to the person that I’d just arrived in the state and so they cancelled my tests that morning saying ‘I’ll have to get someone else to do these because you’re COVID, and I have other compromised patients this morning’.
Firstly I am not a disease (‘you are COVID’). Secondly, I don’t have COVID. I am doing my part to reduce its transmission by participating in isolation. Thirdly, I felt I communicated the circumstances of the situation in my initial phone call. So now I am left to ruminate about this unpleasant encounter in the confines of quarantine.