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"Stem cell collection and reinfusion at POWH"

About: Prince of Wales Hospital / ASB 4N - Haematology and Oncology Ward

(as a service user),

Throughout my treatment, over a period of about a month, I could not fault the medical, nursing and ancillary services staff of the Haematology Ward (10W) at POWH. They were caring at all times and concerned for my well being and were only too happy to help with my recovery.

From the first day when the inevitable paperwork and administration tasks had to be completed, the staff proved to be friendly, helpful and willing to answer any questions that I had. On that day, I met the two clinical nurses who followed my treatment and progress every day of the working week.

The ward nursing staff were always happy, helpful and constantly sought to make my treatment and recovery as problem-free as possible - nothing was a trouble for them. In a ward where there is around 20 nursing staff across different shifts, I cannot identify one who did not set a high professional standard.

Similarly, the medical staff were also professional in their approach but willing to respond to questions about treatment and progress. They were also easily accessible. The nursing staff and doctors worked well together and were in constant contact on treatment issues. They also organised ancillary services (CT scan, X-ray, dietitian etc) in a seamless manner.

Whilst the ward itself is showing its age, it is good to know it will be moving to new premises within the next few years.

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Responses

Response from Natalie Maier, Director of Nursing and Support Services, Sydney/Sydney Eye Hospital 3 years ago
Natalie Maier
Director of Nursing and Support Services,
Sydney/Sydney Eye Hospital

Senior Manager

Submitted on 19/10/2020 at 2:35 PM
Published on Care Opinion at 2:44 PM


Dear orionhr74,

Thank you for taking the time to share with us your recent experience in our hospital. We are very grateful for your kind words of recognition of staff who were involved in your care. We appreciate you taking the time to reflect and share with us your observations of the high care standards you were given. We always encourage our staff to provide the highest standards of excellence and your experience is a great testament that we are providing compassionate and empathetic care to all our patients.

We acknowledge our current facilities are a little tired and we are very much looking at moving into the building in the coming years.

We are delighted to read how impressed you were with your experience and how grateful you are for the staff's dedication and professionalism. We will make sure that your kind words of gratitude and appreciation are shared with the relevant teams.

We would like to wish you a speedy recovery and all the best,

Kind regards,

Natalie

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