"Poor doctor service in ED"

About: Wonthaggi Hospital / Emergency Department

(as a parent/guardian),

My young child cut open the back of their heel. I took them up to ED where the nurse saw us straight away and was great. The doctor a short time later took us to a room looked at it and said they were going to glue it. The doctor didn’t wash the wound at all to sterilise it before glueing and I feel the bandage work was less then adequate. It fell off before we even left ED which the doctor noticed and even mentioned the poor job they did and sent us home. The wound completely split open again so I took my child to Wonthaggi clinic where the doctor said due to the location of the cut it needed stitches and, I believe, was shocked the doctor at ED didn’t wash it before glueing it. 

In my opinion, it was a very poor effort by this doctor in ED who I believe obviously needs more training or a more qualified doctor should have overseen their work and I’m sure would not have been very impressed. 

Responses

Response from Jan Child, CEO, Bass Coast Health 3 days ago
Jan Child
CEO,
Bass Coast Health
Submitted on 24/10/2020 at 22:30
Published on Care Opinion on 26/10/2020 at 10:15


picture of Jan Child

Dear avocetnq74,

Firstly, please accept my sincere apologies for the delay in responding to your email. I am actually sure that I responded on the day, but for some reason, the response didn't get through and I have just received a prompt that your feedback was unanswered. I am very sorry for this delay.

I am also very sorry that you had this experience. I would appreciate you calling me on 0472846355 so that I can find out when you were in the ED so that I can identify the doctor who saw you and investigate the issues you have raised.

Your feedback is very important and will improve this doctor's practice and our care so that we can prevent poor experience by others. I appreciate you taking the time to let us know and look forward to speaking with you.

Kind Regards,

Jan.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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