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Care Opinion

Wait times

Posted By chamaeleonex33

"Wait times"

About: PathWest Murdoch Collection Centre

(as a service user),

I have to get regular blood tests for my chemo sessions at FSH. Wait times at PathWest have become horrible in my opinion. Every week for the last 4 weeks I have been waiting 1.5 hours. It is really difficult to sit in the waiting room when you are nauseous and in pain due to your cancer.

The results never reach the doctor for the consultation on time. So I have to wait a month for my next appointment for any change in my chemotherapy doses.

I feel these wait times are not acceptable service level for any organisation. 

Please take necessary action and save lives. 

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Responses

Response from Elaine Toogood, a/Manager Training and Development, Pre-Analytical services, PathWest Laboratory Medicine WA 3 years ago
We are preparing to make a change
Elaine Toogood
a/Manager Training and Development, Pre-Analytical services,
PathWest Laboratory Medicine WA

Manage Training and Development for PathWest

Submitted on 26/10/2020 at 8:06 PM
Published on Care Opinion on 27/10/2020 at 9:49 AM

Dear chamaeleonex33,

Thank you for taking the time to provide feedback regarding your experience when attending our PathWest Fiona Stanley Collection centre. I am sorry that you had to wait for such an extended period of time and that your experience was not a positive one.

We are in the process of implementing a new Laboratory information system, which is unfortunately adversely impacting our wait times for our customers, as the new processes become familiar this should improve. We are also reviewing the staffing levels at all of our collection centres including the Fiona Stanley collection centre, and we are currently actively recruiting staff to supplement our collection centre workforce. We are also trialling an electronic queuing system to assist us to manage the wait times.

We consistently seek feedback from both our staff and customers in an effort to improve our collection service and we appreciate you taking the time to contact us through the Care Opinion site.

I can assure you that PathWest takes the well being of our patients very seriously and we are committed to continuously improving our service.

Please see my contact details below if you wish to discuss further.

Kind regards,

Elaine Toogood

A/General Manager PreAnalytical Services

T: (08) 6457 4514

Mob; 0413611192

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Elaine Toogood, a/Manager Training and Development, Pre-Analytical services, PathWest Laboratory Medicine WA 3 years ago
We have made a change
Elaine Toogood
a/Manager Training and Development, Pre-Analytical services,
PathWest Laboratory Medicine WA

Manage Training and Development for PathWest

Submitted on 25/11/2020 at 11:15 AM
Published on Care Opinion at 11:29 AM

Dear chamaeleonex33

In response to your feedback we have implemented changes to our service at Fiona Stanley. We have onboarded and continue to employ additional staff. We will also be trialling a dedicated collection room for our oncology patients within our collection centre. We hope that these measures improve the current waiting times. We continue to invite your feedback in an effort to maintain and continually improve our service.

Please see my contact details below if you wish to discuss further.

Kind regards,

Elaine Toogood

A/General Manager PreAnalytical Services

T: (08) 6457 4514

Mob; 0413611192

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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