"Treatment during baby health-check appointment"

We (myself, partner, young child and baby) arrived for our morning appointment 10 minutes early. We waited until 15 minutes after our appointment time and asked how much longer (bub had been awake for over 2 hours and was getting tired). We were told not much longer. They then brought out two questionnaires to fill out (long ones!).

Over half an hour after our appointment time, the CHN came to get us. When they asked how I was, I said I was a little annoyed at how long we had waited and that I had kept bub awake from a nap. The CHN's response was to ask if I didn't know it was an hour and a half appointment. No, I had not been told. (I'm quite annoyed now as they were so late and I assumed we still had an hour and a half to go).

I suggested that maybe in future they could send the forms out prior to save some time. I was met with, what I felt was, a rude response that they had done that in the past and no one brings it back. I stated that it would be nice to have the option since bub is so young. I was told they don't do that. I now feel very annoyed/unsettled, like that person doesn't care that we've been waiting and bub is grumpy - I'm already sleep-deprived and have a short fuse.

When looking at bub's creases, the CHN insisted that I need to take my baby to get an ultrasound (even though it has been picked up on and monitored since birth by other CHN, my GP and regular visits with a physio - all who have said it's nothing to be worried about). The CNH said that I should have been referred and they were going to have to talk to the physio (sorry, I hope I didn't get the physio in trouble!). I felt terrible after, in my opinion, they made me feel like I had failed my baby, that I should have had it done sooner.

When the CHN was talking to us about food (I had sort of tuned out by this point), they said that bub didn't have good neck strength (I believe they do) and that my bub is not ready for food. I felt like the CHN was going to tell me off if I said otherwise. 

When we left the appointment my partner asked me if I was okay and said that I clearly looked as though I'd had a terrible experience. 

Since the visit, after having time to process what was said, I feel very unsupported, unempowered and like I'm doing a bad job. (I have postnatal depression and anxiety- which I told the CHN). I feel like they should know better and how to speak to people properly. I am booked in to see a counsellor to help with the effect I feel the appointment had on my mental health). In my opinion, the CHN made me feel like I couldn't say anything without getting trouble.

I am writing this to prevent anyone else feeling the way I do.