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"Treatment in the Surgical Ward"

About: Bunbury Hospital / Surgical Ward

(as the patient),

After spending a night in the Emergency Department, where treatment was timely and excellent, I was transferred to the Surgical Ward for ongoing IV antibiotic treatment.

My first impression was that I had moved into an old, cramped hospital ward that was very busy. I was in a small room with 3 other patients so privacy was minimal. 

The staff were generally very good with a couple of minor exceptions. They appeared to be busy, as the wards were full. The level of service I received was pretty good considering this. I was seen in a timely fashion by the specialist doctors and the staff were always happy and friendly. 

I did experience some difficulties with my IV antibiotic infusions and I felt some nurses were a little nonplussed about my concerns. However, my treatment progressed well and I was generally quite happy with it.

The meals were quite acceptable for hospital food and were delivered with a smile from the catering staff. 

The ensuite facility was old and cramped but appeared reasonably clean. Staff were helpful and timely in getting me prepared for showering etc. 

The doctors were friendly and helpful and kept me fully informed of my progress.

I was generally happy with the treatment I received, although the old facilities and cramped rooms were a little disappointing. I was glad my stay was only short, and would not be very happy if I had to spend a long time in that ward. 

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Responses

Response from Jeremy Higgins, Operations Manager - Inland, WACHS South West 3 years ago
We are preparing to make a change
Jeremy Higgins
Operations Manager - Inland,
WACHS South West
Submitted on 22/10/2020 at 2:59 PM
Published on Care Opinion at 3:24 PM


picture of Jeremy Higgins

Dear yellowjt89,

Thank you for sharing your care experience and impressions during your stay on the surgical ward. What you have described of the ward facilities is accurate. They are ageing and in need of an upgrade. The support services staff do an amazing job keeping the ward clean and we are planning to refurbish some of the bathrooms in coming months.

I am also pleased to say there is a funding commitment to redevelop the hospital with government committing $60.8 Million

https://www.mediastatements.wa.gov.au/Pages/McGowan/2020/08/WA-Recovery-significant-health-investment-for-the-South-West.asp

I'm glad to hear you were generally happy with the level of service. Having difficulties shouldn't be part of your care experience and I am very sorry this was the case with your antibiotic administration. If you wish to contact our Customer Liaison Officer on 9722 1521 and expand on the concerns it will help us in understanding what the difficulties were so we can improve in this area. We will ensure also ensure your feedback is shared with the surgical ward team.

I really do hope you are recovering well and thank you sincerely for your feedback.

Kind regards, Jeremy Higgins

A/Operations Manager Bunbury Hospital

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