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"My day procedure at Wonthaggi Hospital"

About: Wonthaggi Hospital / Theatre

(as the patient),

I recently made use of the free bowel cancer test kit that came in the mail. I've been doing them for several years now & always had the letter back from the Bowel Scan folk a couple of weeks later to say all's good, nothing to see here.

But this year was different & the letter said my results showed blood so I visited my Nurse Practitioner & got a referral to see Dr Naseem at BCH to arrange a colonoscopy. Booked in and done recently. Had that and another procedure in the same "area" that was found during my initial examination so bonus for me before it became an issue.

I've had a lot of surgery over the last 10 years. Some's gone well some not so well. Not due to any failure of my various surgeon's but due to my body's reaction to some types of surgery & as a result I find hospitals a little intimidating & visits nerve-racking these days but I certainly had nothing to worry about at Wonthaggi Hospital.

From my arrival at the Security check-in where Mick was cheerfully taking care of business, to the moment I headed home in the arvo, I felt I was in the best of care. Every interaction I had with a staff member of BCH was a pleasure. All staff showed the highest level of professionalism & were so caring & respectful. Everyone was cheerful & reassuring, & I felt so at ease when I hit theatre that everything went perfectly.

I felt Dr Naseem was fantastic & how lucky are we to have such a renowned expert from another major hospital being a regular surgeon at our hospital. Our nurses are second to none as are all the support staff & to all of you I send my warmest wishes & gratitude.

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Responses

Response from Jan Child, CEO, Bass Coast Health 3 years ago
Jan Child
CEO,
Bass Coast Health
Submitted on 23/10/2020 at 8:16 AM
Published on Care Opinion at 9:54 AM


picture of Jan Child

Dear bravocf35,

Thank you sincerely for taking the time to provide this feedback. What you experienced is exactly what we hope for, for every patient, and its wonderful to hear that the focus of our staff (keeping you safe and optimising your experience) is working. Coming into a hospital, let alone having surgery, can be a frightening experience for many people and our aim is to reassure you all the way.

I will make sure I pass your feedback to Mick, our surgical team, and Naseem. Our staff put a lot of effort into making sure they are skilled and expert, as well as kind and compassionate. I am so pleased that you had this experience and I know they will all be chuffed with your kind words.

All the best,

Jan

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