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Care Opinion

Outpatients

Posted By Private Patient

"Outpatients"

About: Karratha Health Campus / Surgical Services

(as a parent/guardian),

I'm sick of the Karratha Health Campus outpatients changing my appointment times without even consulting me to see if a new time would suit.

In my opinion, you build a 'state of the art health facility' yet fail to even provide appointments that are planned and organised well in advance. 

I believe this is pathetic - wish there was another health campus to attend without driving 1600 km to see a private specialist.

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Responses

Response from Liam Avery, Operations Manager, West Pilbara, WA Country Health Service (WACHS) Pilbara 3 years ago
Liam Avery
Operations Manager, West Pilbara,
WA Country Health Service (WACHS) Pilbara

Operational Management of the West Pilbara Health Services

Submitted on 5/11/2020 at 4:14 PM
Published on Care Opinion at 4:34 PM

picture of Liam Avery

Dear Private Patient,

Thank you for sharing this experience in regards to the lack of communication and patient input around appointment changes with a specialist via the Outpatients Department of Karratha Health Campus.

I appreciate how difficult this would be to do any planning with changes and no consultation, please accept my apologies. I would like to better understand what happened in your experience for our review, if you have the time to speak with me that would be helpful.

My name is Liam Avery and I am the A/Operations Manager WACHS West Pilbara and my email address is liam.avery@health.wa.gov.au or alternatively call 9144 7777.

Regards,

Liam Avery

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