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"Post-operative care"

About: Port Macquarie Base Hospital

(as a carer),

This happened to my partner who was admitted for a hip replacement on the right side recently.  The surgery went well so the doctors said.  What they never told my partner before they agreed to the surgery was the doctors are, in my opinion, out of date with the technique. I believe that currently, the surgery can be done with a much less invasive approach however it takes more skill and time. Consequently, a foot-long cut was made in my partner's gluteal muscles.  I believe if the new technique was used, a small incision in the front of the leg could have been used.

They put my partner in a room on ward 2B apparently known as the fridge because it is so cold.  I believe there are no adequate blankets to keep my partner warm.  No one offered to bring more of the blankets they do have.  I felt my partner pretty much had to beg for everything including their pain medication.  Often it came an hour after requested.  We thought maybe they were understaffed until one day a particular nurse finally shows up with the medication cart only to spend 30 minutes chatting with my partner.  I guess the other patients just have to wait.

I believe my partner was assured they would be sent home with 10 of the oral pain meds they were given in hospital. They were not.  They gave my partner oxycodone which I feel was much less effective.  The ride home was agony.  This ride was to be repeated a brief 3 days later to get a script from their GP.

I am my partner's primary caregiver; I was with them during the entire hospital stay.  There was no visitors lounge where I could go to make myself a cup of tea.  In my opinion, the name of this hospital is accurate in that it is base as in basic.  The blessing was with the Rotary Lodge where I was accommodated.


Response from Care Opinion Australia 7 months ago
Submitted on 13/11/2020 at 12:59
Published on Care Opinion at 13:01

This response has been entered by Care Opinion Australia on behalf of Port Macquarie Base Hospital.

Dear eaglefr47,

We always appreciate the feedback from our patients, carers and families about their treatment and the services received. To assist us in ensuring these concerns can be addressed and appropriate support provided, please contact the Consumer Relations Office on 1800 726 997 so we can review and respond directly.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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