"Standard of aged care at York Health Service"

I would like to recognise all of the staff at York Health Service for their care of our beautiful mum. Mum after a life-changing fall was admitted to this facility a few years ago. I am one of 4 children and we had been looking after mum between us. Our dream was that mum never be placed in care, so it was very difficult for us to relinquish this. I am very grateful to Anne and the nurses for being patient with us at this time as I know we were like helicopters in advocacy of our mum and weren’t particularly easy to deal with. Thank you for your understanding.

The accident and emergency department in York gets very busy and I believe often staff are stretched.

Despite this, personal care remains at an extremely high standard in my opinion. I believe Nurses and PCA’S partner really well together in this.

When mum deteriorated we were moved into the palliative room. Chris and the staff allowed us to remain with and provide all care to mum in the final week of her life. To me, this showed such trust and respect and is the epitome of true palliative care. It was our pleasure to care for our mum once again until she died peacefully a few days ago. Thank You All so very much.