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"Staff attention"

About: Collie Hospital

(as a carer),

Last week we visited Collie Hospital to see a specialist from Bunbury Hospital.

We had only just sat down and the doctor's phone rang and they said they had to take the call. The doctor left their desk but I could hear them laughing and I believe having a friendly conversation with someone and it didn't appear to be business.

The doctor came back to their desk and put their phone right beside them and started talking to us but they kept looking at their phone and I believe laughing at the text messages they were receiving.

Based on my observations, it was quite obvious that they were more interested in their phone than concentrating on discussing the issue that our appointment was about.

My partner was unaware of what was happening because of their medical conditions but I felt as though the doctor wasn't that interested in talking with us.

Responses

Response from Jodie Omodei, Operations Manager, Coastal, WACHS South West 4 months ago
Jodie Omodei
Operations Manager, Coastal,
WACHS South West
Submitted on 23/11/2020 at 16:55
Published on Care Opinion at 17:24


Dear pilingsmx44,

I am very sorry to hear of the experience you had whilst seeing a visiting specialist at Collie Hospital. We pride ourselves on providing high-quality patient-centred care and it doesn’t appear that the experience you have had reflects our values.

Would you please be able to contact me on 0417 176 473 so that I can clarify who the specialist was and discuss the issues you have raised with them.

Thank you

Regards

Jodie Omodei

Acting Operations Manager

WACHS SW Inland

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Parthasarathy Ramesh, Consultant Geriatrician/Physician, Head of Department, Geriatrics, Bunbury Hospital, WACHS South West 4 months ago
We have made a change
Parthasarathy Ramesh
Consultant Geriatrician/Physician, Head of Department, Geriatrics, Bunbury Hospital,
WACHS South West
Submitted on 03/12/2020 at 18:57
Published on Care Opinion on 04/12/2020 at 11:27


Dear pilingsmx44,

On behalf of WA Country South West Subacute team and as the Head of Department, please accept my apology for the experience you encountered. I have discussed your concerns regarding your experience at the Collie GEM clinic directly with the Doctor involved. The Doctor has apologised unreservedly for what occurred and your experience at this clinical consultation. He has assured me that he will maintain professional conduct and be more empathetic and respectful with all patients, in keeping with professional standards and WACHS values.

Dr P. Ramesh

MBBS, FRCP(Ire,Lon),FRACP,AFRACMA,PGCE(UK)

Head of Geriatric Medicine

Consultant Physician & Geriatrician-Bunbury&SW

Clinical Senior Lecturer-UWA

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Update posted by pilingsmx44 (a carer)

Thank you for your reply and addressing the issue.

I really appreciate it.

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