"Etiquette on speaking other languages in front of other people"

About: Rockingham General Hospital

(as a relative),

I visited my relative this week at Rockingham hospital who has not been very well. Compliments to the staff who were lovely and friendly doing the cups of tea and coffee in the morning, although they were laughing and communicating in their native language with one another.

My relative asked me what was being said. I just think there is a time and a place. In my opinion, a bit more sensitivity is needed around patients who may not understand what is being said around them.

Thank you.

Responses

Response from Kath Smith, Executive Director, Rockingham Peel Group, South Metropolitan Health Service 6 days ago
Kath Smith
Executive Director, Rockingham Peel Group,
South Metropolitan Health Service
Submitted on 23/11/2020 at 16:22
Published on Care Opinion at 16:33


picture of Kath Smith

Dear listenpx67,

Thank you for taking the time to provide your feedback to us relating to our staff speaking in their native tongue at Rockingham General Hospital.

As a multicultural employer we warmly welcome diversity in our workforce however I also understand how you and your relative may have felt on this occasion and sincerely apologise if this situation made you feel uneasy. Please be assured staff are expected to communicate to English speaking staff, visitors and patients in the English language. We have asked the Patient Support Services Manager to reinforce that staff consider patients' feelings if communicating in their native tongue in the course of their duties.

Thank you again for your feedback and we wish you and your relative all the very best for the future.

Kind regards

Kath Smith

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