This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"From the bottom of our hearts, thank you!"

About: Wonthaggi Hospital / Armitage House

(as a relative),

We found the care in the hospital for our dad was exceptional, I felt the staff were caring and showed respect to them and to us. They were upfront and explained everything possible to us and to him so we could understand where things were heading. In my opinion, they didn’t sugarcoat things which helped us a lot.

The communications lines were always open.

Once transferred to Armitage house the care was amazing from Doctors, Nurses in charge, nurses caring for my parent, Physios, OTs, Palliative care and even the kitchen staff.

I felt they treated dad with so much respect and kindness and did their very best to make them comfortable at all times.

Just through talking to us and explaining things along the way it helped us spend quality time with him, they always made us feel at ease and we were able to ask questions and get advice along the way. It was never too much bother for them, their kindness and comfort was impeccable.

We thank you all so much for making things easier along the way and for making dad's final days less stressed. You are truly a wonderful bunch of caring people full of kindness and respect. We appreciate everything that you all did, even just popping in to say hi and ask how we were going or if we needed anything, I feel those are the little things that make everything a little easier.

From the bottom of our hearts, thank you, thank you, thank you 💝💗

Tags added by staff members:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Noni Bourke, Chief of Organisational Support & Development, Bass Coast Health 3 years ago
Noni Bourke
Chief of Organisational Support & Development,
Bass Coast Health
Submitted on 30/11/2020 at 11:05 PM
Published on Care Opinion on 1/12/2020 at 11:24 AM


picture of Noni Bourke

Dear aquilagq63,

Sincere condolences for your loss and thank you for taking the time to provide such kind feedback.

Good communication is vital when a loved one is in hospital and it is so pleasing to hear that our staff were able to provide this for your dad and yourselves and that it made such a difference during a difficult time.

After a challenging year for all of us we have had a strong focus on kindness and it is truly rewarding to read your story and understand its importance. Our staff will greatly appreciate your kind words.

Thank you again for your feedback.

Take care

Noni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k