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"Regional Health Area Changes"

About: Great Southern Health

(as a parent/guardian),

The Ravensthorpe region has been changed 3 times in the last 18 months from Esperance to Katanning and now to Albany. After having an amazing experience with the staff out of Katanning where my child finally clicked with a brilliant group of health professionals, we are yet again having our region changed around on us.

I feel helpless that, in my opinion, our little child and others in town, are going to fall through the gaps. Not through lack of service but because I feel, there’s not enough consistency for our kids or our children dividers. I also have not heard from the Albany providers yet at all.

Responses

Response from Dewani Dean, Manager Primary Health Albany, Population Health, WA Country Health Service, Great Southern last month
We have made a change
Dewani Dean
Manager Primary Health Albany, Population Health,
WA Country Health Service, Great Southern

Manager Primary Health Albany

Submitted on 03/12/2020 at 17:02
Published on Care Opinion on 04/12/2020 at 11:29


Dear hawkyd85,

Thank you for taking the time to send us your thoughts and feelings about the health services for your child. We are very glad to hear about the positive experiences you had with staff based in Katanning. We do acknowledge that having 3 changes in service providers in a short time-frame is not ideal and we are working hard to ensure that this change causes the least amount of disruption to services as possible.

In this regard, the Katanning allied health staff have prepared written handovers for each client and have either had a meeting, or have a meeting planned in the next week, with Albany staff to provide verbal handover as well. Once handover is complete Albany staff will be making contact.

If you have any questions or concerns prior to being contacted by Albany staff please do not hesitate to contact me, Dewani Dean, Manager Primary Health Albany, on 9892 8200.

Yours sincerely

Dewani Dean

Manager Primary Health Albany

WA Country Health Service Great Southern

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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