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"Delayed surgery for partially severed finger"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic

(as a relative),

My relative hurt their finger at work; it was severed in a way – it's been badly cut. They need to have some micro-surgery on the tendons and to check on the nerves to make sure they are all in place.

We went to our local hospital the day it happened and were then referred to Sydney Hospital to come and have the procedure. We had a booking to do it the day after the injury. When my relative came in for the surgery, staff looked at it, gave it a bandage and a cleaning. My relative was told to come back the following day to do the surgery. Then they didn’t do the surgery on the day it had been scheduled for the second time. 

They then developed pain worse than it was to begin with and it was discovered that they had an infection. In my opinion, it's because it's taking too long to close the wound which has been open for three full days. Yes, it has been bandaged correctly but if the wound is not closed soon, I believe it will become a bigger issue. 

At the time of writing this story, my relative has been fasting for three days because their surgery kept being deferred to the next day. This was the fourth day and my relative arrived early in the morning as scheduled.

As they do not speak English, I asked if my relative's surgery was guaranteed to happen that day as the finger was infected and would need to be cleaned again. I was told they can't guarantee it. 

7 hours later my relative was still waiting in the waiting room. Staff put the cannula in to start the drip for the antibiotic but my relative hadn't been seen to get the antibiotic in.


Response from Alan Porritt, Director of Nursing and Support Services, Nursing, Sydney Hospital & Sydney Eye Hospital 5 months ago
Alan Porritt
Director of Nursing and Support Services, Nursing,
Sydney Hospital & Sydney Eye Hospital
Submitted on 14/12/2020 at 16:47
Published on Care Opinion at 16:52

picture of Alan Porritt

Dear marchsh77,

Thank you for contacting us about your concern over your relative's delayed treatment and surgery. I apologise for the delay and thank you for escalating your concerns using REACH (our patient and family-activated escalation system), enabling senior clinical staff to contact you.

I acknowledge that it can be very worrying waiting for surgery, particularly as your relative’s surgery had already been postponed. I assure you we are doing everything we can to provide the right care to all of our patients as quickly as possible. I was glad to hear your relative's surgery went ahead on Friday evening and is continuing to have further appropriate treatment. If you have any further concerns please do not hesitate to contact me on this email

All the best for your relative's recovery.

Kind regards


Director of Nursing and Support Services

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