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"Emergency Department"

About: Sale Hospital / Emergency Department

(as the patient),

I feel very concerned. I am writing to you, as my experience in the ED department has happened before. On all occasions I have been sent to the emergency department, I have brought with me a letter from my local GP, wanting me to be admitted to Hospital. My most recent visit was fairly typical of my previous experiences. 

I arrived in the evening, went through the ritual of giving the nurse my details, gave them my doctor's referral and sat down. About 20 minutes later, a nurse took some blood, then I was told to wait in the waiting room.

So I waited and waited and waited, almost 4 hours later I asked the nurse if they could give me an indication as to how much longer I will be waiting. They told me at least another two hours, but wouldn’t guarantee it, as Ambulances were still coming in. They did say if I wanted to, I could go home, which I did, as I believe it would have been past midnight before I saw anyone (if I was lucky).

It is extremely hard for someone who obviously is not well, sitting in those uncomfortable chairs for hours on end. I know ED is a very busy department, everyone is happy to wait for a time, but the amount of time I had to wait, and it has happened every single time unless I was brought in by Ambulance. In my opinion, it is just not good enough.

It is obvious the whole system needs overhauling. The extremely long hours of waiting to be seen, in my opinion, is just not good enough.

Where does a patient’s priority lie when they have a GP wanting their patient to be admitted... How long should a chronically ill patient wait? 

This seems to be an ongoing problem, that feel is definitely not improving... I for one have had enough and would like to see major improvements. Taking a letter or referral from your GP is a waste of time... it seems to make no difference whatsoever...

On one previous experience, they lost it, otherwise, it seems to be ignored.

   


Responses

Response from Mandy Pusmucans, Director of Nursing, Sale, Central Gippsland Health last month
Mandy Pusmucans
Director of Nursing, Sale,
Central Gippsland Health
Submitted on 23/12/2020 at 10:35
Published on Care Opinion at 10:59


picture of Mandy Pusmucans

Hello crateryf45 – my name is Mandy Pusmucans and I am the Director of Nursing at Sale Hospital. Thank you for taking the time to share your story and I am sorry your experience has not been a good one. If you were willing to contact me and provide more detail about your situation, I will surely follow this up for you with more specific feedback. This would also enable us to identify areas for improvement.

As with all Emergency Departments, we use a triage system which determines the priorities in which patients should be seen. At times, more urgent cases come into the Department and they must be seen first. This can be very challenging for people who are waiting, particularly when not feeling well; so it is important, and indeed our commitment, that staff check in with and update people who are waiting, and make this time as easy as possible.

I encourage you to make contact with me on 03-5143 8512 or via email at mandy.pusmucans@cghs.com.au.

Kind regards

Mandy

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Response from Mandy Pusmucans, Director of Nursing, Sale, Central Gippsland Health last month
Mandy Pusmucans
Director of Nursing, Sale,
Central Gippsland Health
Submitted on 24/12/2020 at 12:45
Published on Care Opinion at 20:15


picture of Mandy Pusmucans

Hello again crateryf45 - thank you for making contact with me, I now understand your situation more fully. As a result, the Nurse Unit Manager Tom and I will work with our team to improve the process for patients coming with a GP letter. We will also continue to make sure we communicate well with people in our waiting area. This has been a major focus for us.

Should you find yourself in this situation in the future, please do not hesitate to contact me so that I can provide any necessary supports.

Wishing you and your family have a lovely Christmas and please do not hesitate to make contact.

Merry Christmas!

Mandy

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