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Recent surgery

Posted By lacertahc64

"Recent surgery"

About: Kerang Hospital / Theatre

(as the patient),

I was scheduled for surgery recently. The nursing staff were wonderful in every respect.

I had to be anaesthetised - that was the first discomfort! The bung was put into my hand but, unfortunately, was not in properly. It was then removed and put into my arm. The surgery proceeded and I was put into recovery, given tea and a sandwich. That was lovely.

Then, blood was flowing steadily from my wound! I was returned to surgery for additional stitches - this time with just a local. I felt each of them. I felt annoyed that this was not done adequately in the first place. I am in a certain amount of discomfort due to the area of the surgical procedure and, no doubt will remain so for some time.

Overall, the experience was not pleasant!

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Responses

Response from Robert Jarman, CEO, Kerang District Health 3 years ago
Robert Jarman
CEO,
Kerang District Health

Submitted on 4/01/2021 at 12:15 PM
Published on Care Opinion on 5/01/2021 at 10:19 AM

picture of Robert Jarman

Dear lacertahc64,

In considering your feedback I can appreciate your surgical experience was not pleasant and appreciate your comments about the care and treatment you received from our nursing staff.

Kind regards,

Robert Jarman

CEO Kerang District Health

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Response from Kellie Byron-Gray, Chief Executive Officer, Kerang District Health 3 years ago
Kellie Byron-Gray
Chief Executive Officer,
Kerang District Health

Submitted on 4/01/2021 at 8:54 PM
Published on Care Opinion on 5/01/2021 at 10:19 AM

picture of Kellie Byron-Gray

Dear lacertahc64,

I am so sorry that you had an unpleasant experience with some post-operative complications.

As an organisation, we regularly review systems and processes and implement any identified changes to optimise patient outcomes. Therefore, as a part of this quality improvement process, we will ensure a clinical review takes place.

Our staff pride themselves on providing excellent service and ensuring that patients are well cared for and have a positive healthcare experience; so your recognition of the wonderful staff is very much appreciated.

I hope you are recovering well. Your feedback is both important and appreciated.

Warmest regards,

Kellie Byron-Gray

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Response from Margaret Christian, NUM Theatre department, Clinical Services, Kerang District Health 3 years ago
Margaret Christian
NUM Theatre department, Clinical Services,
Kerang District Health

Submitted on 18/01/2021 at 3:21 PM
Published on Care Opinion at 3:34 PM

picture of Margaret Christian

Dear lacertahc64,

I am sorry for the delayed response to your comments on Care Opinion. I have been on annual leave for the past 4 weeks, and therefore have not responded to your comments until today. Thank you for your feedback about your recent experience. I can understand your frustration that you had to go back for treatment of the unexpected haemorrhage, but glad that it was noticed by the nurses and treated promptly. I am sorry that you were still feeling discomfort for some time after your procedure and I do hope that this is subsiding now. Sometimes the stitches can take some time to dissolve and be absorbed into the body.

I wish you continued and speedy healing. Your case will certainly be reviewed to see if there needs to be any changes made to minimise this occurrence.

Kind regards

Margy Christian

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