"Lack of follow-up about my complaints"

I presented to the Beverley Health Service in the early hours of the morning a few months ago with the most extreme pain I have ever had (I was having a kidney stone attack).

When I got to Beverley hospital I pushed the red button to get admittance to the hospital (this button is like a phone, it rings and rings inside the hospital then rings out). I rang on this button about 4 to 5 times with no one coming to help me. Also, I rang on the hospital phone number twice with no answer. At this time, my spouse was getting worried for me so they started walking around the hospital to find someone to help me, this was to no avail.

Then, we started banging on the windows and shouting to get someone's attention. All these attempts took about 30 to 40 mins, then someone finally came to help me.

After this renal attack, I had a second attack about two weeks later with no incident. A few days after my first presentation, I decided to make a formal complaint in person with the head of the Beverley hospital. I have in my mind at this time to handle this complaint at the lowest level possible.

I gave them my complaint and in their words, they said to me I'll make two complaints about you. 

1) a complaint of lack of service and 2nd a critical complaint because what if something fatal had happened to me.

I left their office after the complaint with them telling me nothing of the procedure of complaints, as to help me understand what happens next.

The next month, I rang to find out how my complaint was progressing and they didn't return my call.

Again a few days later and didn't call me back.

I then made contact with the person in charge (temporarily) at Beverley hospital the next month.

And had a meeting with one of the senior manager the following month in which I expressed my concerns which I still had and let them know that I would let them know when I am satisfied with any outcomes of the whole process. 

A month later, then I got a letter asking me to fill out a survey to which I rang the Patient safety and quality team and asked why am I getting this survey as I believe my issues are not over, to which they apologised and told me that one of the managers would contact me.

I wait 4 weeks and still no contact, so I contact them and they told me that they were not asked to call me.

And that brings us up to the present time.

In summary, I believe that people involved have not in any way adhered to their own complaints procedures.

Also, I believe there have been various excuses as to why I, in my opinion, have not been taken seriously and been fobbed off and brushed under the carpet.

Put simply, what if this ended up as a coronal enquire and not as it is?

Yours sincerely.