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"Timely service"

About: Kalgoorlie Health Campus / Emergency Department Kalgoorlie Health Campus / Kalgoorlie Outpatient Clinic

(as the patient),

I presented to Kalgoorlie Emergency Department recently in the night with numbness down my right side. I went through from Triage, straight away had all tests possible done.

Everyone from Triage through to been admitted onto B Ward for observation overnight with suspected TIA were great, I could not fault the process. I had a CT Scan, lots of blood taken and had an ECG with overnight monitoring, all signs were good. They sent an E-Referral for another hospital's Neurology Team and Cardiology Team in Perth, also a follow-up Outpatient appointment in Kalgoorlie for my blood results. 

My gripe here is the aftercare. I called the other hospital to see if they received the referral, only to be told it was rejected and sent back to Kalgoorlie. I then called back to Kalgoorlie and was put through to Outpatients. No explanation as to why it was rejected, apart from, the Dr has looked at your referral and you are a category 2 (no explanation as to what this means). To be told the only appointment available is in September (in my opinion, what a joke) I asked is there nothing earlier?

To be told no, apart from maybe go back to your GP as a private patient in your referral. This I don’t understand, as I was admitted as a Private Patient not Public and to me, why does that make a difference?

It is very frustrating, as well as scary when this is my first time ever with this presentation. Also, my Outpatient appointment for blood results isn’t until another month, to which I find wrong, knowing it could be something serious and anything can happen between now and a months time.

How are you meant to carry on working and not stress about things?

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Responses

Response from Peter Tredinnick, Executive Director, Regional Office, WACHS Goldfields 3 years ago
Peter Tredinnick
Executive Director, Regional Office,
WACHS Goldfields

Executive Director WACHS Goldfields

Submitted on 14/01/2021 at 4:01 PM
Published on Care Opinion at 4:08 PM


picture of Peter Tredinnick

Dear Rock,

Thank you for sharing your story with us on Care Opinion.

It must have been a very frightening experience attending the Kalgoorlie Hospital Emergency Department after becoming unwell, and while I am pleased that you were happy with your immediate care, I am very sorry to hear you feel that your aftercare has been of a lesser standard.

We are very keen to ensure that you are receiving the care you need and would like to learn more about what happened so that we can undertake a full review of your care and treatment. In this regard, we would appreciate being able to speak to you. If you are happy to do so, please contact Dr James Harris, who is the Regional Director of Medical Services in the Goldfields on 9080 5710 or by emailing James.Harris@health.wa.gov.au

Thank you again for taking the time to share your experience with us as this helps us to improve our services for all of our patients and their families.

I do hope that we hear from you soon.

Kind regards

Peter Tredinnick

Regional Director

WACHS Goldfields

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