"Communication and staff attitude"
About: Albany Health Campus Albany Health Campus Albany 6330
Posted by serpensdf74 (as ),
We were required to take a Day 11 - COVID test as part of our 14-day quarantine. We were informed that no booking would be necessary prior to the day of.
Upon driving into Albany (45mins) and arriving at the AE where testing takes place, we phoned the hospital and were transferred to the correct line.
The treatment and attitude of the staff member on the other end of the phone was, in my opinion, dismissive and impolite to an unprofessional extent.
Not only was a booking necessary, but it seemed we were obviously putting the staff member out. This was understood by the short and rude nature of the conversation.
We considered our options and instead drove to another health centre where we were treated with not only a base level of civility and humanity but of friendly kindness. Thank you. It was comforting to be received in this way when you've spent 11 days cooped up to do your part and your first encounter with the world at large involves having a metal skewer rattled around the inside of your head.
This sort of treatment at Albany concerns me as people expressing symptoms may withdraw their interest in getting tested after being spoken to in such a way. Perhaps something of this may be relayed to the staff member in question for the benefit of the community.