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"Traumatic birth"

About: Royal Hospital for Women / Antenatal Ward Royal Hospital for Women / Birthing Services

(as a service user),

I’d like to provide feedback on my experience giving birth at Royal Hospital for Women in Randwick as I believe the level of staffing at the hospital can be impacting various mums and babies more seriously than the hospital may understand.

I have friends who were attended by the midwifery group and had a very different experience, yet it seems to me that this group has a dedicated number of staff and processes that do not match the service provided in other options (I was under GP shared care).

I had a traumatic birth experience including challenges booking required appointments, a reduced choice on birth treatment, not accessing anaesthesia and other medical support during birth, being provided incomplete and incorrect records, being removed from post-birth midwife visit service without communication, and other issues, most of which explained by insufficient staffing, in my opinion, meaning that doctors and staff were unavailable to provide adequate care or handling information poorly due to rush.    

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Responses

Response from Donna Garland, Acting General Manager, RHW Executive, Royal Hospital for Women 3 years ago
Donna Garland
Acting General Manager, RHW Executive,
Royal Hospital for Women
Submitted on 25/01/2021 at 11:02 AM
Published on Care Opinion at 11:03 AM


Dear Birthsupport,

I have read your feedback and would like to convey how sorry I am that our care did not meet your expectations. We strive to ensure the care we provide is of the same high standard to all women.

I understand that through Care Opinion, we have provided you with our contact details and I would very much like to have the opportunity to discuss the concerns you have raised in more detail.

Thank you for taking the time to share your story. All feedback we receive enables us to reflect on the care we provide and identify opportunities for improvement.

Regards,

Donna Garland

A/ General Manager

Royal Hospital for Women

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