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"Admission for a depressed teen with anorexia"

About: Bentley Mental Health Services / East Metropolitan Youth Unit (EMYU)

(as a parent/guardian),

My teenager was admitted to EMyU last year after a long medical admission for serious self-harm and malnutrition due to anorexia. This EMyU admission was their 3rd admission in 12 months. My teenager was involuntary at EMyU for 2 months 4 months earlier. That admission was not good at all, but I did not complain because my teenager was involuntary and much of what went wrong essentially came down to their incredible resistance to treatment (e.g. multiple NG tube pulling, tampering with feeds, self-harm, absconding from the unit).

EMyU managed to get weight back on my teenager via 100% oral supplement feeds. But the cognition and mental health issues were not treated. They were discharged home on oral supplements only and had not eaten food for 8 weeks.

So, it was natural for me to feel very reluctant to have my teenager transferred again to EMyU from another hospital once they were medically stable. But as they were an involuntary patient, my teenager could not go anywhere else and they were still actively suicidal. I knew EMyU may not be able to effectively treat their anorexia, but they would keep my teenager safe.

This admission to EMyU was different and the experience was a lot more positive. Perhaps because it was not my first rodeo and I knew what to expect this time and my expectations were not high. 

There were 4 core reasons I believe this EMyU admission was a lot more effective for my teenager.

1) The nurses are incredible and my teenager formed a close bond with many of them. A special call out to Jenna who has known my teenager for a while and really took the time to understand them and work with them.

2) The psychiatric registrar Dr Matthew was amazing in terms of connecting with my teenager, going out of his way to follow up on things, and most importantly his communication. He regularly called me to give me updates and he also liaised with my teenager's teams at CAMHS.

3) Dr Divya's acceptance to listen to my thoughts and grievances. She listened to me and agreed to do a comprehensive review of my teenager's extensive medication regime. This was a game-changer for them.

And finally, 4) my teenager's willingness to change and accept what was needed to improve their mental health and getting them eating.

Less than a month post-discharge and I am happy to report they are doing well. This may be their last admission to EMyU due to their age, but my fingers are crossed it's because they've remained healthy and not because they've aged out and we are in the wrong catchment zone.

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 3 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service
Submitted on 21/01/2021 at 3:52 PM
Published on Care Opinion at 3:55 PM


picture of Lesley Bennett

Dear perseusmc93,

Thank you for taking the time to share your experience regarding the care and service provided to your teenager during a recent admission to the Bentley Hospital East Metropolitan Youth Unit (EMyU). I am truly sorry to hear of the challenges you and your family have been facing.

It is disheartening to hear that your teenager’s mental health issues were not addressed during previous admissions to EMyU and that you were reluctant to bring them back; however, I am glad that the recent admission was more positive and effective. I can reassure you that we are reviewing complaints, Care Opinion stories and other feedback about EMyU to guide service improvement.

It is always lovely to hear when staff have left such a positive impression and provided exceptional service during what must have been a worrying experience for both you and your teenager.

I have ensured your thanks have been passed on to all the staff involved in the care of your teenager. In particular, Jenna who took the time to understand and bond with your teenager; Dr Matthew who communicated effectively and went out of his way to assist; and Dr Divya who listened to your grievances and provided a comprehensive review of your teenager's medication plan.

If you would like to discuss your compliments or concerns further please contact the RPBG Consumer Engagement Unit on phone 9224 1637, 8 am to 4 pm Monday to Friday. Or via email RPBG.feedback@health.wa.gov.au.

I sincerely wish your child every success in the future.

Kind Regards

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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