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"Lack of care for my child"

About: Bridgetown Hospital / Emergency Department

(as a parent/guardian),

I took my young child to Bridgetown hospital late last year with severe headache, neck pain and light sensitivity. They kept my child in for a couple of hours and sent them home with after giving them Panadol saying it was a virus.

I bought my child back in 3 hours later as their pain was severe and Panadol wasn't working. I believe the doctor refused to see my child even though they were on call and told the nurse to send me home. I told the nurse I was worried as Panadol wasn't working.

The nurse shoved, I felt, a paper in my face and said it's a virus as that's what blood tests say. They said a fever in the high 38 wasn't dangerous and to go home. 2 hours later I rushed my child to a different hospital where they were admitted as they were in acute pain with severe viral meningitis.

I don't care if a child has a virus or it's bacterial, if pain cannot be managed with Panadol at home and the child is in distress, I believe they need to have medical attention. In my opinion, it's not the first time this doctor has shown themselves to be incompetent.

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Responses

Response from Anne-Maree Martino, District Manager, Blackwood, WACHS - South West 4 years ago
Anne-Maree Martino
District Manager, Blackwood,
WACHS - South West
Submitted on 25/01/2021 at 10:18 AM
Published on Care Opinion Australia at 10:19 AM


Dear upsetatdoctors,

Thank you for taking the time to share your experience on Care Opinion.

I am very sorry to hear about your negative experience at Bridgetown Hospital Emergency Department when your young child received care late last year. This must have been a very worrying and anxious time for you.

Both the Clinical Nurse Manager, Helen Stuart, and I would like to learn more about what happened and would appreciate the opportunity to talk and perhaps meet with you to discuss your concerns. If you are happy to do this, please reach out to me at a time that is convenient for you. My name is Anne Maree Martino and I work in the role of District Manager, Blackwood. My mobile number is 0417 904 828.

Thank you again for sharing your story with us. We genuinely value the feedback we receive from all of our patients and their families and carers as it gives us the opportunity to reflect upon and enhance the services that we provide.

I do hope that we hear from you soon.

Anne-Maree Martino

District Manager

Blackwood

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