"Fiona Stanley Hospital Emergency Department"

I'm currently 28 weeks pregnant and due to give birth at Fiona Stanley Hospital.

Yesterday afternoon, I found myself presenting at the emergency department due to concern about some heart palpitations. From the moment my husband and I walked in, we were well cared for. Everyone on duty was warm and welcoming, from the lovely volunteers who greeted us at the door to the triage nurse, Chris.

We had to wait a while, but the volunteers checked on us and made sure we knew what was going on and while we waited, it was just so lovely to see those handling admin and enquiries greeting everyone with a smile. I think it's pretty well understood these days that if you present at ED, you're probably in for a long wait, but it really is made so much easier when you feel seen, even as you wait.

Having the volunteers there really helps with that and I also really appreciated that when we were triaged, we were told how many other people were also waiting and what kind of wait times might be expected. Congratulations to the FSH ED team. I was so impressed by your efforts, despite how difficult your job must sometimes be.