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"My child broke their humerus"

About: Fiona Stanley Hospital / Emergency Department Fiona Stanley Hospital / General Surgery Department & Ward 7A & Ward 7B Fiona Stanley Hospital / Neonatology, Paediatrics & Ward 3A St John Ambulance WA

(as a service user),

Recently, my child broke his humerus on a jumping castle. We had to call St John Ambulance. Two ambos arrived and one gent had the same name as my son, he gave him his velcro name tag and instantly made my son feel so calm.

We arrived at emergency, again, the doctors, nurses and people that transfer patients were amazing.

We were then taken to recovery prior to him having his operation. Cannot fault - they were perfect. The surgeon came out and as my son is also autistic, he really and truly made the difference towards ensuring he was calm and not stressed.

Once surgery finished, back to the recovery ward, the nurse was again on point and so caring. We were then transferred to 3A ward where we were looked after until we both went to sleep. They checked on us regularly, we were brought breakfast and were treated so respectful and compassionately and cannot say anything bad.

We are a lucky country to have a free health system and felt like we were truly cared for. 

Fiona Stanley hospital staff in Perth are fantastic people. 

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Response from Neil Doverty, Executive Director, Fiona Stanley Fremantle Hospitals Group, South Metropolitan Health Service 12 months ago
Neil Doverty
Executive Director, Fiona Stanley Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 19/01/2021 at 6:04 PM
Published on Care Opinion on 20/01/2021 at 9:42 AM

picture of Neil Doverty

Dear delphinusrd54,

I am sorry to read of your son’s broken arm – jumping castles certainly do pose hidden risks! However I was heartened to read of all of the positive interactions you experienced in different parts of Fiona Stanley Hospital. I’d like to thank you for taking the time to share your experience.

Personally, I do feel that all of our doctors, nurses and support staff are truly caring and compassionate people – but it is always nice to have this reiterated by a member of the public.

I have shared your feedback with the teams you mentioned and would like to wish your son well on his ongoing recovery.

Kind regards,

Neil Doverty

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