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"My experience"

About: Mental Health Observation Area

(as the patient),

I was placed in the MHOA last year. I went on three separate occasions in a short time frame, trying to get some form of help. I was very suicidal, which was the main reason for going to the hospital. I have a life long illness and I managed to stay out of JHC for many years. I was hearing voices and feeling paranoid.

My first visit I was put in ER with a referral from a Consultant at my clinic, asking for a medication review. My second visit was from when I was told to try the hospital in the home team. They themselves told me if I felt suicidal with hallucinations they, from my recollection, could not look after me, I had to go to hospital. The third visit I again sat around in MHOA and eventually was admitted to the ward. I waited 2 weeks before seeing my Consultant. The doctor I saw was telling me I had BPD - like it or not! I didn't have anything else. Next day I was falsely accused of smoking and because I didn't take my night meds they would be discharging me. At the meeting, I felt this doctor was shouting at me. The last visit was when they threw me off the ward, I was so upset, I walked straight across to my clinic and told the nurses what had happened. They immediately placed me on a form and back again I went on MHOA. At that time, I believe they took no notice of the form. I saw a different doctor that just felt like they were throwing the BPD diagnosis in my face, stating I needed to manage this myself. I said to them, alright, I'll go back home then. Then I felt they suddenly decide to put me on another form to stop me from leaving! 

A couple of hours later, they discharged me again!

I know this is a long story, but I feel I need to let others know how some people are treated in MHOA. I felt this unit was supposed to be a better environment for mental health patients, but in my opinion, it's not. This was, I feel, not a safe place, they do not offer support, suggestions or sympathy. I also believe they do not observe or assess you. I say that because all the time I was running around the ward trying to find the voices I heard, I believe they did not see. When I told them I was hearing voices, they wouldn't question me, or listen to me when I spoke to them. In fact, they said they are not real hallucinations.

Also, it is a locked ward as well, even for the voluntary patients. So all the rights you should have as a voluntary patient, are in my opinion, gone.

These are the comments I received from my recollection, from Registrar's, Consultants and Nursing staff members;

1) We don't treat people with your diagnosis anymore

2) You need to take responsibility for yourself

3) We will not be admitting you onto the ward (unit)

4) You need to learn how to live with it

5) We do not treat you in MHOA, it's an observation & assessment place

6) We can't stop you from killing yourself

7) We will keep you in MHOA for 24-48 hours, most people feel better then

8) Your hallucinations are not real, there ("Pseudo-hallucinations")

9) You have BPD, even though you disagree

10) You come in hospital with the same problems, so we don't believe admitting you helps at all.

In my opinion, the doctors here show no empathy at all. I feel they do not listen to a word you say. They tell you that this is how you think and feel and they do not like you to disagree with them based on my experience. Sad, hey!

So it's not surprising to hear me say, I will never go back to this hospital again, even if I feel my life depended on it.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Brendon Burns, Deputy Director of Clinical Services, Executive, Joondalup Health Campus 3 years ago
Brendon Burns
Deputy Director of Clinical Services, Executive,
Joondalup Health Campus

Senior Nurse Manager

Submitted on 9/02/2021 at 11:15 AM
Published on Care Opinion at 11:16 AM


Dear frosttt85,

Thank you for your feedback regarding your experience of attending Joondalup Health Campus (JHC) Emergency Department (ED)’s Mental Health Observation Area (MHOA).

In view of the detailed and personal nature of your feedback, I would like to obtain further details from you so that I can undertake a detailed investigation and provide you with a response to each issue you have raised. I would be grateful if you could contact our consumer liaison service on 08 9400 9672 or email consumerliaison.jhc@ramsayhealth.com.au and provide them with further information.

Thank you again for providing feedback regarding your unique experiences. I hope that you are receiving all the support and treatment you require to support your mental health and wellbeing.

Yours sincerely

Brendon Burns

Deputy Director of Clinical Services – Medical Specialties

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Update posted by frosttt85 (the patient)

I would like to thank Brendon Burns for his response to my experience at MHOA. Thank you for taking the time to read my opinion, showing an interest and offering your help. I really appreciate it.

I have just read your response, and I will contact the consumer liaison service. Thank you for taking the time to help me.

Update posted by frosttt85 (the patient)

Hi Brendon Burns,

I'm not sure what is being done about my story. I have spoken to the liaison person at JHC, but I'm not sure if an investigation has started, who will be investigating, Liaison or yourself, and how long it will take?

Response from Wendy Candy, Quality & Risk Manager, Clinical Governance, Joondalup Health Campus 3 years ago
Wendy Candy
Quality & Risk Manager, Clinical Governance,
Joondalup Health Campus

monitor and ensure adherence to quality and safety

Submitted on 4/03/2021 at 2:39 PM
Published on Care Opinion at 2:52 PM


Dear frosttt85,

Thank you for posting on Care Opinion regarding your contact with JHC Consumer Liaison office on 25 February 2021. I apologise if the complaint process was not clearly explained to you at the time.

As per WA Health Complaints Management Policy, we are allowed up to 30 working days to investigate and respond however we will endeavour to revert to you as soon as feedback is available.

In the meantime please do not hesitate to contact JHC Consumer Liaison office on 08 9400 9672 or consumerliaison.jhc@ramsayhealth.com.au who will be happy to assist you further.

Yours sincerely

Wendy Candy

Quality & Safety Manager

Joondalup Health Campus

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