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"Unsympathetic staff following panic attack over drip."

About: Kalgoorlie Health Campus / Emergency Department

(as the patient),

I have been struggling with having drips being put in for a while.  I have a panic attack and need them out. I start sweating, crying, can’t stand up, typical panic attack. I do not know why, I wish it didn’t happen but unfortunately it has a hold on me. 

I have been to the ED with multiple complaints of a migraine over a period of two weeks.  The most recent presentation I had another panic attack after a drip was placed in my hand with simple Panadol.  I asked for it to be removed, I explained what I was feeling. I feel I was very clear that I was having a panic attack and I think the staff became very disappointed in me. In my opinion, they were rude and arrogant. 

I believe the Dr / nurse didn’t want to help anymore all because I asked for the drip to be taken out. 

Surely there is an alternative for someone who is not capable of having a drip in? 

This person had mentioned a medication plan, a print out of my CT Scan, GP letter. All wasn’t done after I asked for the drip to come out. 

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Responses

Response from Peter Tredinnick, Executive Director, Regional Office, WACHS Goldfields 3 years ago
Peter Tredinnick
Executive Director, Regional Office,
WACHS Goldfields

Executive Director WACHS Goldfields

Submitted on 29/01/2021 at 8:19 PM
Published on Care Opinion on 1/02/2021 at 9:45 AM


picture of Peter Tredinnick

Dear learningze45,

The experience you have shared with us has given me great concern and I apologise on behalf of the hospital. Such behaviour is unacceptable and does not reflect the values of our organisation.

We would appreciate the opportunity to talk to you directly about your experience and improve our current processes. If you are happy to do this, could you please contact David Bowdidge, who is the Operations Manager at the Kalgoorlie Hospital on 9080 5817.

I hope that we hear from you soon.

Peter Tredinnick

Regional Director

WACHS Goldfields

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