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"Urgent attention to eye problem"

About: Royal Perth Hospital / Eye Diseases and Surgery (Ophthalmology)

(as the patient),

Recently, I experienced lightning flashes in my left eye, along with lines through my vision. Visiting my optician at Specsavers, I was urgently referred to the eye clinic at RPH with suspected tears in my retina, and a friend drove me straight in, with a referral letter from the optician.

From my arrival, I was promptly directed to the eye clinic and was seen by the doctor on duty (Matt). His examinations and tests were extensive and carried out with great care and reassurance, keeping me informed along the way. He was reassured and comfortable to refer me to the eye clinic at another hospital to follow up the next morning. There were no tears, but if there had been, their promptness, care and ability to treat quickly would have saved my eyesight.

Each member of staff, from triage to nurses and doctor in the clinic who were expecting me, gave me reassurance as to what would happen and waiting time was absolutely minimal. I could not have wished for better care.

Well done and thank you, RPH.


Response from Lesley Bennett, Executive Director, Royal Perth Bentley Group 4 months ago
Lesley Bennett
Executive Director,
Royal Perth Bentley Group
Submitted on 01/02/2021 at 19:32
Published on Care Opinion on 02/02/2021 at 10:25

picture of Lesley Bennett

Dear AustralianNightOwl,

Thank you for taking the time to provide your feedback on the positive experience you had at Royal Perth Hospital. Providing our patients with the right care at the right time and keeping you informed along the way is something we strive to achieve for all our patients.

I am delighted to hear the staff were able to provide you with reassurance and prompt service during what must have been a distressing time for you. It is always lovely to hear when staff have left such a positive impression and I am glad that Dr Matt in particular made a real difference to your experience as a patient.

I have passed on your message of thanks to the ophthalmology department leaders to share with their team.

I sincerely hope you are recovering well and wish you all the best.

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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