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"Delivery experience"

About: King Edward Memorial Hospital / Maternity

(as a service user),

I was scheduled to be induced recently due to a DVT during pregnancy. I was called to go in just before midday and arrived at the hospital about an hour after. Once I arrived, it was quite obvious that the hospital was very busy and I wasn’t taken through to my room for another hour, this was ok, and I understand sometimes there are hold-ups.

The midwife said they could probably break my water but it would be tricky so they decided to use hormone tape and that I should be ok in 4 hours but was again delayed and it was becoming pretty clear that I would have to stay overnight, this is when I started to become very stressed.

I was running off very little sleep already and the room I was in had the cleaners' closet situated through a door at the rear of my room, they were banging and talking very loudly right at my door. My partner was going to have to go home as there was only a tiny chair in the room and there was a possibility I could go into labour overnight.

I ended up in tears after asking the midwives multiple times if I could be moved. I was ready to just go home and became so upset at the whole situation. I told the midwife I was leaving at about midnight and was eventually moved. I only got about 4 hours of sleep as I was so distressed.

In the morning I was moved to another room and my induction was again delayed and my partner and I waited until late in the afternoon that day expecting to be induced as the hormone tape they were using could only be left in for 24hours. I feel that this process was drawn out due to a busy labour ward and I was caused unnecessary distress.

Once the tape was removed we waited 3 hours on a decision whether they were going to go ahead. All started off well until there was a staff changeover and the new midwife handling my induction appeared to be not confident on their own and had people checking on them throughout the process. I think everything went wrong when the hormone drip was turned down. I think this because when the midwife had checked on again, the supervising midwife said that there was no need to turn it down and I had been progressing ok. But I believe the drip needed to be turned back up. This is where everything went wrong.

I stopped dilating and after a further 9 hours only achieved 1cm, my baby became distressed and one of the senior doctors came in and took over, I ended up having a caesarean. There was one particular doctor who was my only saving grace and was made to finally feel comfortable and at ease with what was happening. I don’t know how it all went so wrong having had 2 natural births previously and am so upset that my whole experience was an emotional nightmare.

I believe I now will have permanent scarring and have been unable to care for the other children in my household as I recover. I truly feel that if my care had been managed better my experience would have been a different one.


Response from Matthew Skinner, A/Executive Director, Women and Newborn Health Service 3 weeks ago
Matthew Skinner
A/Executive Director,
Women and Newborn Health Service
Submitted on 10/02/2021 at 11:13
Published on Care Opinion at 11:14

Dear earmarktx56,

Firstly, I would like to extend my congratulations to you and your family on the birth of your child. I appreciate the time you have taken to raise your concerns regarding your birthing experience with the Women and Newborn Health Service (WNHS). I am sorry to read that your experience with our service was not a positive one.

It is disappointing to read that you felt that your labour experience was unnecessarily drawn out due to a busy labour ward. I apologise for the distress this caused you.

I acknowledge the emotional distress that can be caused when significant changes are made to the birthing expectations or plan a mother may have, and how these changes to your care can affect the overall birth experience. The birth of a child is a pivotal time in the life of a mother and her family and I am sorry to read that this experience has had a lasting effect on you and your recovery.

Our service is keen to rectify this situation and would like this opportunity to meet with you to discuss your concerns further and undertake an individualised investigation in to your experience with our hospital. Should you wish to arrange the meeting to discuss your concerns please contact the WNHS Customer Service Unit (CSU) on 6458 1444, who will make the arrangements.

I would like to wish you and your family all of the best for the future and I thank you again for taking the time to share your experience.

Kind regards,

Dr Matthew Skinner

A/Executive Director, WNHS

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