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"My confusion about treatment by staff"

About: St George Hospital / Intensive Care Services

(as a parent/guardian),

In the last three weeks, I have to go to the St George ICU every day, to look after my adult child, who was admitted into its ICU, because of the multiple injuries obtained in a motorbike accident a few months ago.

I realised that my child also got hydrocephalus, lung infection and urine tube infection etc. This was after being treated in the brain, spinal cord, legs etc, which added up, together with the dominant traumatic impact in brain, made them right in a life-threatening condition with showing up of body temperature being as high as 42 degrees and pulse rate being as fast as almost 200 bpm, which was obviously extremely dangerous!

I have found that some of the issues may, in my opinion, directly arise by the nursing care that my child received. For example, doing the tracheostomy suctioning by not tightly following the guide, drug administering and food feeding with air bubbles, delayed nappy change, and so forth...

I have therefore pointed them out with the issue to the nurses, and I believe I have therefore been recognised as being aggressive etc.

The nurse-in-charge called the security the other day after finishing up with correcting, what I think, was the harming posture they introduced to my child in a chair, and forced me to be off visiting for a day.

I came in the next day in the morning to help my child, because I have been worrying too much about my child's condition by knowing the nursing care in the last three weeks, but I felt I was excluded by them. I think they were bullying me by misinterpreting my kind reminder as being aggressive...but in my opinion, I really think they are in fact aggressive and rude.

My English isn't good to make error-free communications with these, who I feel are, extremely proud Australian nurses and very worrying about how they treat my child afterwards, we might have to transfer to another hospital.

Very sad indeed!

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Responses

Response from Paul Darcy, General Manager, St George Hospital 3 years ago
Paul Darcy
General Manager,
St George Hospital

General Manager of St George Hospital

Submitted on 4/02/2021 at 10:46 AM
Published on Care Opinion at 10:47 AM


Dear orangezs35,

Thank you for taking the time to write. I appreciate that this must be a very difficult time for you and your family.

The doctors and nurses at St George always strive to achieve the best outcomes for their patients. I understand that a number of senior staff members have spoken with you about the care and treatment that your adult child is receiving at St George Hospital.

If you wish to discuss areas of concern regarding the care of your child in further detail, I welcome you to speak with their treating doctor. I believe that your child's treating doctor has advised you that they are very happy for you to discuss any aspect of your child's care directly with them.

I appreciate you reaching out to our Patient Experience Manager also, and would welcome you to reach out again. Our Patient Experience Manager can be contacted on 9113 2687.

Yours sincerely,

Paul Darcy

General Manager

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