"Suggestions for improvement"
About: Albany Health Campus / Surgical Ward Albany Health Campus Surgical Ward Albany 6330
Posted by Denmark Patient (as ),
I had TURBT surgery recently for bladder cancer and was kept in overnight in the surgical ward. My treatment at AHC was generally excellent and I'm very appreciative of this and the efforts of the hospital and staff but I have the following suggestions for improvement:
1) My wait in the waiting room prior to being readied for surgery was in excess of two hours and while I understand how busy it was on the day I believe better planning in this area would help reduce patient anxiety that such long waits cause. In my opinion, if the arrival times could be staggered so that patients arrive closer to their anticipated surgery time (say wait no longer than an hour), this would alleviate considerable patient anxiety that is probably not ideal for obtaining best health outcomes.
2) I was kept in overnight in the Surgical Ward in a room that is very close to a card key operated security door that is self-closing and is opened and closed continually, resulting in a beep when the card-key is used, a clack when the door is opened and a considerable bang when the door latches closed. Also the room's door was generally kept open by staff and was only pulled to when I requested it closed. With the security door operation, the corridor noise, the nearby nurses station, I believe it was near impossible for patients in my room to sleep and I'm generally not a light sleeper. Possibly some sound deadening of the security door and keeping the room door closed would greatly improve patient rest in this room.
Thank you again for my care.