Several weeks ago had a telephone consult which was meant to see a script posted out.
Attended GP when it didn't turn up after 3 weeks but I believe they had received nothing from FSH so were unable to provide a script.
Spent 2 weeks trying to call the clinic - got hung up on multiple times when the clinic answered, ended up on a continuous loop of 'we are really busy so call beck later' messaging - no means to actually leave a message. Stayed listening to a loop for over 2 hours at one point. Your reception staff suggested I go through to the complaints people to get them to sort it out when I believe even they could not get through to the clinic.
Whilst everyone can appreciate how busy and dedicated all health workers are, I feel it is frustrating not being able to leave a message or speak with someone who can take a message. I believe the issue of the missing script would not have taken long to sort out. Please look at your system of taking calls for clinics. In my opinion, we can do better to support patients and the amazing staff working in the system, and to relieve the frustration everyone feels, including your telephone staff.
"Unable to get a call through for 2 weeks"
About: Fiona Stanley Hospital / General Outpatient Clinics Fiona Stanley Hospital General Outpatient Clinics Murdoch 6150
Posted by earmarksz67 (as ),