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"Care at Albany Regional Hospital, WA"

About: Albany Health Campus / Emergency Department

(as a service user),

I had foot surgery in Perth a few weeks ago.  Recently, my foot appeared red, hot and swollen.  I wanted to ensure that it wasn't infected so went to the Albany hospital.

From the moment I arrived, I was met by friendly, efficient staff.  Excellent processes were in place and despite what I perceived to be a minor concern, the thoroughness of the service provided, along with the warmth of the staff was outstanding.

At all times all staff were cheerful, respectful and totally professional.  I think we do indeed live in the 'lucky country' to have such excellent health care so readily available.

Thank you so much to the staff working in the ED that morning in Albany WA. The date of my care can be provided. You are true heroes.

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Responses

Response from Vicky Besier, Clinical Nurse Manager Critical Care, Albany Health Campus 3 years ago
Vicky Besier
Clinical Nurse Manager Critical Care,
Albany Health Campus
Submitted on 18/02/2021 at 3:33 PM
Published on Care Opinion at 4:30 PM


Dear sore foot,

Thank you for sharing your positive feedback about the care you received at the Albany Health Campus Emergency Department. It’s so rewarding for staff to receive positive feedback and we really appreciate your kind words and public recognition. Your feedback will be shared with everyone involved in your care and we send you our best wishes for a speedy recovery.

Kind regards

Vicky Besier

Nurse Manager, Emergency Department

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