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"Terrific care for patient and family"

About: Box Hill Hospital / Emergency Department

(as a service user),

Recently, my partner had chest pains so we attended the Emergency Department at Box Hill Hospital. She was treated with great professionalism and care.  

I was so impressed by the time and care that the staff took to listen to her regarding her symptoms and experience. Similarly, time was taken to explain the tests and diagnosis.  

I was particularly impressed that nurses and doctors took time to not only introduce themselves to my partner, but also to me as the concerned partner. Very kind and compassionate treatment.

Thank you and keep up the amazing work Box Hill Hospital staff.


Response from Gayle Smith, Executive Director, Quality, Planning and Innovation, Eastern Health last week
Gayle Smith
Executive Director, Quality, Planning and Innovation,
Eastern Health
Submitted on 16/02/2021 at 18:43
Published on Care Opinion on 17/02/2021 at 09:45

picture of Gayle Smith

Dear yankeecf94,

Thank you for taking the time to provide your feedback on Care Opinion and I am so pleased that your experience was positive. We are committed to making sure we put our Patients First and that everyone experiences compassion and kindness, so I am delighted that this was your experience. I will pass this feedback onto the Emergency Department staff. I hope that your partner is now in good health,

Kind regards,

Gayle Smith

Executive Director, Quality, Planning and Innovation and Chief Allied Health Officer

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