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"Positive maternity experience"

About: Bunbury Hospital / Maternity

(as the patient),

We had our baby boy in early February with midwives Courtney, Mary and Jess. We had student midwife, Sammy, and obstetrician, Dr Gadd. We were with the team for 15 hours in the labour room and on the ward afterwards. I cannot speak higher of the service we received from the team.

Our birth plan didn’t go to plan but we were so thankful staff took the time to educate us and allow us to decide on a new plan to deliver a happy and healthy baby.

It was a textbook-tricky delivery made safe by highly competent staff. After leaving hospital we had Zita and Anne on the home visiting midwife service for 5 days. They were so informative and patient with all our questions. We really felt like they took their time to make sure we felt as confident and comfortable as first-time parents could feel. It was such a valued service to us.

Highly skilled staff and excellent service. Such a positive experience. 

Responses

Response from Katrina Jones, Clinical Midwifery Manager, Bunbury Hospital, WACHS South West last week
Katrina Jones
Clinical Midwifery Manager, Bunbury Hospital,
WACHS South West

(08) 9722 1348

Submitted on 18/02/2021 at 15:43
Published on Care Opinion at 16:30


picture of Katrina Jones

Dear squathk85,

Thank you for taking the time to share your recent experience at Bunbury Maternity ward.

As you say, things don't always go to plan, however, I am truly pleased that we were able to answer your questions and provide you with the information you required to ensure that you were able to make an informed choice in amending your original birth plan.

I have passed your kind words onto all the staff involved, and they are grateful that you took the time to write.

I hope you are settling into some sort of "routine", if there is such a thing, with your new son. Please feel free to let us know if there is anything further we can help you with and I wish you and your family all the best for the future.

Warm regards,

Katrina Jones

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