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"Been treated rudely and feeling unsafe by staff"

About: Angliss Hospital / Emergency Department

(as a relative),

I brought my partner in to get a cut looked at as it looked infected. They are type one diabetic, infections can be quite serious if not treated. We were all happy and well, even though it was early hours of the morning. I felt the nurses were treating us like we were going to hurt them. In my opinion, they were rude and telling us that we don’t need to be angry, we were laughing and playing with our baby, we are new parents to a 7-week old at the time. We may be tired but I would never be rude or be mean to a health care worker, or any worker in fact. I feel really disgusting and felt unsafe while there. I was told to leave as I didn’t need to be there. So I left. I was then at home by myself with a 7-week old and worried my partner isn't going to get the care they needed.

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Response from Gayle Smith, Executive Director, Quality, Planning and Innovation, Eastern Health 9 months ago
Gayle Smith
Executive Director, Quality, Planning and Innovation,
Eastern Health
Submitted on 24/02/2021 at 12:01
Published on Care Opinion at 13:21

picture of Gayle Smith

Dear romeopp75,

I am very sorry about your experience at Angliss Hospital and that you were treated rudely and felt unsafe. That is not the experience we want for our patients and is not consistent with our values of Patients First, Kindness, Excellence, Respect, Agility and Humility. Please pass on my apologies to your partner too.

I will make sure this feedback is provided back to the Emergency Department.

I trust that your partner has now recovered from the cut and there was no infection.


Gayle Smith

Executive Director, Quality, Planning and Innovation and Chief Allied Health Officer

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