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"Sutherland Hospital Emergency Department"

About: Sutherland Hospital / Emergency Department

(as the patient),

My wife and I have lived in the Sutherland Shire for a few decades and have not needed to attend the ED at Sutherland Hospital in all that time ... until this month (February 2021) when we have been twice.

Firstly, my wife with an umbilical hernia and then myself with breathing difficulties and chest pain. However, we have both recovered and full marks to all the staff at the ED. They were all very competent, caring, helpful, professional and friendly.

In my case, on arrival at ED as a "walk-in" not long after midnight, I was seen immediately and was in a bed with instruments attached and blood taken within a couple of minutes. X-ray was taken a few hours later and further blood and urine tests about an hour after that - and all results back by early morning, allowing me to be discharged. All this on a Sunday morning.

We saw what the staff have to put up with - I believe some drunk/aggressive people turned up about an hour before I was discharged but the medical and security staff dealt with it quickly. I heard one of the nurses telling another patient that she works 3 X 12-hour shifts a week - and, from what I saw, the staff really do work hard yet remain composed and friendly. We are so lucky to be close to such a facility.

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Responses

Response from Vicki Weeden, General Manager, The Sutherland Hospital & Garrawarra Centre 3 years ago
Vicki Weeden
General Manager,
The Sutherland Hospital & Garrawarra Centre
Submitted on 3/03/2021 at 11:52 AM
Published on Care Opinion at 12:43 PM


picture of Vicki Weeden

Dear porquay,

Thank you for taking the time to write about your experiences at Sutherland Hospital. I was delighted to hear that you were seen promptly when presenting with breathing difficulties and chest pain, and that the staff caring for both you and your wife, were competent, professional and friendly. We are very proud of our staff who are dedicated and passionate about providing clinical care of the highest quality to all our patients.

I will forward your comments to the management of the Emergency Department to share with their staff, who I am sure, will greatly appreciate your kind words of acknowledgement.

With kind regards,

Vicki Weeden

General Manager

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