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Care Opinion

Hospital visit

Posted By vrionis

"Hospital visit"

About: Yarra Ranges Health / Day Surgery Unit

(as the patient),

I recently went to hospital at Lilydale Yarra Rangers Health

I waited to be admitted for a trigger finger release. Waiting was not as bad I thought but the nurses were extremely caring and nice. Finally, I was heading to the operating room and that was like I felt that I was in a 5-star hotel. The attention given to me, a plain lady, was very overwhelming made me, feel so at ease.

Thanks to all the nurses and doctors for making me feel comfortable.

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 3 years ago
David Plunkett
Chief Executive,
Eastern Health

Submitted on 4/03/2021 at 9:38 AM
Published on Care Opinion at 9:48 AM

picture of David Plunkett

Dear vrionis,

Thank you so much for taking the time to share these comments regarding your experience when attending Eastern Health's Yarra Ranges Health in Lilydale for your surgery.

I was so pleased to read your experience was a positive one. The team there consistently display the Eastern Health values of Patients First, Kindness, Respect, Excellence, Agility and Humility and this is especially clear from your feedback. It will give me great pleasure to share your feedback with the team and I know they will love to receive it.

I trust you are recovering well from your surgery and getting on with life!

Wishing you the best of health.

Kind regards

David

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