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The continual pressure on staff and frustration to the commu...

Posted By Salcn44

"The continual pressure on staff and frustration to the community"

About: PathWest Rockingham Collection Centre

(as a service user),

I am a transplant recipient and often need bloods taken. Fasting is required so attend Pathwest Rockingham in the morning.  This time is incredibly busy with staff required to go out on the wards, often, I understand, leaving only one person at the clinic, especially if someone is away sick.

I feel for the staff. I believe they are very good to not show their frustration, especially when people make small remarks or facial expressions.

I believe extra staff at busy times is required.

In my opinion, the day after public holidays is incredibly busy and needs attention.

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Responses

Response from Gina Hine, A/Operations Manager, PathWest Regional Network 3 years ago
Gina Hine
A/Operations Manager,
PathWest Regional Network

Submitted on 17/03/2021 at 12:15 PM
Published on Care Opinion at 12:23 PM

Dear Salcn44,

Thank you for your feedback on Care Opinion regarding your visit to PathWest Rockingham recently. We are writing to acknowledge receipt of your correspondence.

The Acting Coordinator for the QEII/FSH Network Specimen Collection Services and staff of the appropriate departments will investigate the matters you have raised and the information provided will be reviewed by the Acting General Manager of Pre-Analytical Services, Manager Specimen Collection Services and Acting Regional Services Operations Manager. All documentation related to the investigation of your concerns will be treated in a confidential manner and accessed only by staff directly involved in the investigation.

The investigation will look at the number of phlebotomy staff rostered to work at Rockingham PathWest following a long weekend. It is kind of you to take the time to raise your concern and wonderful to hear our staff provided an excellent service even when under pressure.

In accordance with the Western Australian Health Complaint Management Policy 2013, this process should be completed within 30 working days. If there are any delays, you will be contacted and informed of the progress in 15-day intervals.

We are always striving to improve our services at PathWest Laboratory Medicine WA, so thank you for bringing this matter to our attention. Please don’t hesitate to contact us on the number listed below or via email if you have any further queries

Yours sincerely

Gina Hine

Gina Hine | Acting Operations Manager Regional Services

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