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"An emergency department visit"

About: Bunbury Hospital / Emergency Department

(as a parent/guardian),

Upon walking into the department we were left waiting almost 15minutes to see the triage nurse (an obviously fractured arm was taken in before us). After being triaged we were told my step-child was a Triage 3 and should be seen within 30mins but because it was busy it could be almost an hour. That was fine.

We took our seats at the next station waiting for the clerk to take our registration details and after waiting for every other person behind us to give their details I presented to the clerk and asked if we had been missed. They had a look around and told us the printer had eaten our paperwork. They then took our details.

After 1 hour, ourselves and another person were taken through into the department only to be met by a Dr who said there was only room for one more and we were the ones sent back to the waiting room. An hour after this I presented to the Clerk and asked to be seen again as I thought my step-child's condition had worsened. A nurse came and reviewed them and said it wouldn't be long. It was at this time I attempted to find a consumer feedback form. The box was empty so I asked the Clerk for one. They said they would find one for me but we never got it.

Almost 3 1/2 after walking into the department were we seen by a Doctor.

The whole experience was incredibly stressful.

Responses

Response from Lucy Murphy, A/Director Nursing & Midwifery, Bunbury Hospital, WACHS - South West last month
Lucy Murphy
A/Director Nursing & Midwifery, Bunbury Hospital,
WACHS - South West
Submitted on 10/03/2021 at 17:31
Published on Care Opinion at 17:39


Dear xrayjay,

Thank you for providing feedback on Care Opinion on your recent experience at the Emergency Department, Bunbury Hospital.

I am hearing that the experience for you was very stressful, and I am sorry to hear that your journey through the Emergency Department was difficult and delayed. I would like to sincerely apologise to you and your step-child that this occurred.

To help understand further into what occurred, and if you feel comfortable to call me on my mobile phone: 0438 104 845 I would appreciate the opportunity to speak to you to look into what happened and see if we can prevent this experience for other patients in the future

Kind regards

Lucy Murphy

A/Director of Nursing and Midwifery.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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