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"Above and beyond care"

About: Bunbury Hospital / Surgical Ward

(as the patient),

I was admitted to hospital recently through emergency and placed on the surgical ward the next day. As anyone knows, being in hospital is hard mentally and physically and the feeling of sometimes being alone can sometimes feel overwhelming 

I was having a really hard night on the second night and was trying hard to fall asleep but to no avail. 

I asked the nurse who was looking after me whose name is Rebecca, or Bec for short, if it was possible to get a cup of tea. This was done with absolutely no problem and it was very much appreciated 

When Rebecca bought my drink back I was struggling to hold in my emotions and my build-up of worry and concern finally let go and I am not afraid to admit it bought me to tears 

Rebecca took time out of her busy night to spend time talking to me and calmly reassuring me that things are going to get better and even took the time to organise someone to talk to me. 

At a time when I was feeling upset and down, the kindness and compassion that Rebecca showed me was truly amazing and uplifting and honestly I appreciate the fact that Rebecca was such a caring and compassionate lady. 

I am going to say if the world had more amazing and compassion shown by Rebecca, we would be living in a better place. 

Thank you for being such a beautiful amazing lady Rebecca and your kindness is not forgotten. 

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Responses

Response from Ellen Kenevin, Acting Director Nursing and Midwifery , Bunbury Hospital, WA Country Health Service - South West 3 years ago
Ellen Kenevin
Acting Director Nursing and Midwifery , Bunbury Hospital,
WA Country Health Service - South West
Submitted on 15/03/2021 at 4:01 PM
Published on Care Opinion at 4:04 PM


Dear elephantgd78,

I was so happy to read your lovely feedback about the care you received from Rebecca on the surgical ward. Thank you for taking the time to share your thoughts and for recognising Rebecca as the compassionate, caring and kind nurse that she is.

Nurses are hard-working people who want to make a difference in the lives of the people they come into contact with. I'm so glad Rebecca was there when you needed her and I would also like to thank her for her kindness and care.

I will certainly make sure Rebecca is aware of your kind words and I wish you well in your recovery.

Kind Regards,

Ellen

N.U.M. Surgical Ward

Bunbury Hospital

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