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"Exceptional staff at Prince of Wales Hospital Randwick"

About: Prince of Wales Hospital / Emergency Department Prince of Wales Hospital / PB10W - Haematology Ward

(as the patient),

I arrived at Emergency late in the early hours of the morning with blood blisters in my mouth, bruises on my body and red spots all over my legs. I was scared and had lost my independence. The emergency staff jumped into action and I was greeted with the Haematology Team who took charge explaining they were investigating a disease called itp.

My experience in emergency was a whirlwind. I was well looked after but it wasn’t till arrived on Level 10 West that a feeling of calm came over me. I was greeted by friendly staff and just knew I was in the right place.

My experience became even more bizarre the following day when I ran into a friend from over 30 years ago. She was my rock throughout the 10 days of my stay. She had been coming and going to 10 West as a Cancer patient for several years and continued telling me that I was in the best place with the best staff. She was right.

I would like to acknowledge the team at 10 West as the most professional, hardworking group of women and men I have ever been in the company with. From my isolated bed, I would observe everyone’s movements and be blown away with their apparent readiness to drop everything to run to the needs of those who relied on care and support.

Responses

Response from Natalie Maier, Co -Director, Nursing & Operations, Program of Neurosciences, Cancer Services & Rehabilitation, NCSR, Prince of Wales Hospital 2 months ago
Natalie Maier
Co -Director, Nursing & Operations, Program of Neurosciences, Cancer Services & Rehabilitation, NCSR,
Prince of Wales Hospital

Senior Manager

Submitted on 16/03/2021 at 15:31
Published on Care Opinion at 15:42


Dear izarjb75,

Firstly I would like to thank you for taking the time to write to us with your experience here at Prince of Wales Hospital. It is with great delight and pride that I read your story!

It must have been a daunting experience to come in to the emergency department with your symptoms, however, I am so pleased to hear that the staff on 10 West provided you with such a high standard of care.

It is stories like yours that lift our spirits and drive us to continue making a positive difference in our patient’s journeys. I will share your kind words with the Haematology Team.

I hope you are making a good recovery after your stay with us.

Wishing you all the best.

Natalie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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