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"Exceptional staff at Prince of Wales Hospital Randwick"

About: Prince of Wales Hospital / ASB 4N - Haematology and Oncology Ward Prince of Wales Hospital / Emergency Department

(as the patient),

I arrived at Emergency late in the early hours of the morning with blood blisters in my mouth, bruises on my body and red spots all over my legs. I was scared and had lost my independence. The emergency staff jumped into action and I was greeted with the Haematology Team who took charge explaining they were investigating a disease called itp.

My experience in emergency was a whirlwind. I was well looked after but it wasn’t till arrived on Level 10 West that a feeling of calm came over me. I was greeted by friendly staff and just knew I was in the right place.

My experience became even more bizarre the following day when I ran into a friend from over 30 years ago. She was my rock throughout the 10 days of my stay. She had been coming and going to 10 West as a Cancer patient for several years and continued telling me that I was in the best place with the best staff. She was right.

I would like to acknowledge the team at 10 West as the most professional, hardworking group of women and men I have ever been in the company with. From my isolated bed, I would observe everyone’s movements and be blown away with their apparent readiness to drop everything to run to the needs of those who relied on care and support.

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Responses

Response from Natalie Maier, Director of Nursing and Support Services, Sydney/Sydney Eye Hospital 3 years ago
Natalie Maier
Director of Nursing and Support Services,
Sydney/Sydney Eye Hospital

Senior Manager

Submitted on 16/03/2021 at 3:31 PM
Published on Care Opinion at 3:42 PM


Dear izarjb75,

Firstly I would like to thank you for taking the time to write to us with your experience here at Prince of Wales Hospital. It is with great delight and pride that I read your story!

It must have been a daunting experience to come in to the emergency department with your symptoms, however, I am so pleased to hear that the staff on 10 West provided you with such a high standard of care.

It is stories like yours that lift our spirits and drive us to continue making a positive difference in our patient’s journeys. I will share your kind words with the Haematology Team.

I hope you are making a good recovery after your stay with us.

Wishing you all the best.

Natalie

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