"Kept waiting over 2 hours past appointment time"

I attended the outpatient department at POW for a mid-afternoon appointment for a fractured ankle. I arrived respectfully early however I was now waiting two and a half hours past my appointment time. 

There has been no updates or communication from the staff who I feel all have now claimed it is out of their control and always like this. 

I could not imagine how it is acceptable to always run this far behind schedule. 

I feel it is completely disrespectful to treat patients this way without any communication. 

I have now missed my schedule to take my children to after school activities. 

If delays like this are common and acceptable to the staff of this clinic then I feel they should be communicated to the patients at the time of scheduling the appointment.

In my opinion, this is the poorest level of respect and service.