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Basic nursing care

Posted By membermk36

"Basic nursing care"

About: Broome Health Campus / General ward

(as the patient),

I was asked to vacate the room (which wasn’t a problem) less than 24 hours after abdo surgery. Sent to transit lounge which had a family in it & luggage. No water, no aircon.

I asked the clerk if there was anywhere else quiet, they didn’t get back to me. Asked for water, they said, I felt, in a very aggressive tone, what do you want, a glass of water (arms up in the air) I said less of the aggressive tone, this staff member shouted to a coworker for them to help me.

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Responses

Response from Manu John, A/Operations Manager, WACHS - Kimberley 3 years ago
Manu John
A/Operations Manager,
WACHS - Kimberley

Submitted on 13/04/2021 at 12:24 PM
Published on Care Opinion at 1:28 PM

Dear membermk36,

Thank you for taking the time to share your experience with me via Care Opinion. We expect that all people who come to our service are treated kindly, respectfully, and compassionately. I have read your feedback with great concern and I am very sorry that our values were not reflected in your experience.

I would very much like to get some further detail from you so that I can make sure this doesn't happen again. I would appreciate it if you could contact Dale Vaughan, Coordinator Nursing and Midwifery at Dale.Vaughan@health.wa.gov.au or 08 9194 2852 so that we can get the time and date of your visit to follow this up. It is very important to me that we avoid such occurrences in the future.

I would also like to inform you that I have requested the installation of a hot and cold water tap, and will provide tea and coffee making facilities in the transit lounge area so that this is more comfortable for patients in future. I will also ensure that an investigation is undertaken to check the functioning of the air-conditioning in this area and to make any necessary repairs.

Broome Hospital is always striving to improve its service and I thank you again for taking the time to give us your feedback.

Kind regards,

Manu John

Operations Manager, Broome Hospital

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