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"Emergency treatment"

About: Sale Hospital / Emergency Department

(as the patient),

Recently, I set out on a holiday from Melbourne to Lakes Entrances. I had a pain in my right side, similar to a stitch, and I didn't like tight clothes in that area so changed into looser clothing.

My partner commented that I had a rash on my back in the painful area. We stopped at a Sale motel because I wasn't feeling well. Half way through the night I took myself to emergency because I couldn't stand the pain. I am normally fit and healthy and in my late 60s.

The staff were very kind and a doctor saw me, took blood and urine, and gave me Buscopan. Approximately an hour later I was given Endone. Neither of these offered me any relief and eventually I was given intravenous morphine, which of course helped!

The problem is I was released without diagnosis and 2 days later saw my GP as instructed. By then, I had full blown Shingles. I am now in excruciating pain and after 7 days am not on the road to recovery.

The Emergency Department did not seem particularly busy that night. The doctor saw me once in the time I was there except for discharge. I said the pain was a constant deep ache but occasionally it felt like a pin being stuck in me (perhaps a sign of nerve pain?) This was written in the report as "pins and needles" a very different feeling.

I have a video of the extent of my Shingles which illustrates the level of pain that I am in, if you are interested in seeing this. I believe if a little more care had been shown I could have been given the antiviral drugs that would have prevented the agony I am enduring, I feel with no end in sight!

Responses

Response from Frank Evans, Chief Executive Officer, Central Gippsland Health 3 weeks ago
Frank Evans
Chief Executive Officer,
Central Gippsland Health
Submitted on 26/03/2021 at 10:26
Published on Care Opinion at 10:26


picture of Frank Evans

Dear Holiday gone wrong,

My name is Frank Evans and I am the CEO at Central Gippsland Health. I am very sorry for what has happened for you and what you are currently going through.

From your comments and the description of your symptoms, I can appreciate why you feel let down. We will certainly use your story and if you would like us to, your video, to help us to better understand what you have been through and support our improvements efforts. I wish you a speedy recovery and if you wish to send me your video or if there is any further supports I can offer you, please don’t hesitate to contact me at frank.evans@cghs.com.au or on (03) 5143 8319.

Kind Regards

Frank Evans

CEO

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