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"Excellent care for baby in emergency department"

About: Karratha Health Campus / Emergency Department

(as a parent/guardian),

My 8 month old son was admitted through the emergency department a few weeks ago with a fever, lethargy and a distressing cough.

From the time we were admitted until the time we were taken to Perth via RFDS just over 24 hours later, the level of care we received was exceptional. There were multiple doctors and nurses working together to make a diagnosis and to work out treatment options.

He had a dedicated nurse sitting in the area with him 24/7 and all staff members were incredible with answering my questions, making sure I knew what was happening and including me in the care of my son. They were also incredibly understanding that we had another older child too and were having trouble finding them care, so they were with us at times as we both needed to be there with our son.

The doctor on duty was dedicated to ensuring our son got to Perth as she believed it to be the place he needed to be, to address his pressing illness and also to investigate some underlying health issues that may have contributed.

At all times, every staff member who helped our son was kind, compassionate, caring and effective. They made us feel so safe and confident in the level of care he was receiving, at what was a very challenging time.

I feel so lucky to have this facility with the incredible staff within it, in our community. I hope this feedback can be passed on to the staff in the emergency ward, as we are very grateful to them for all they did to ensure our son made a full recovery (he did) and also in being so understanding of the difficulty of the situation for us as the parents.


Response from James Thomas, A/Regional Director, WA Country Health Service (WACHS) Pilbara 2 months ago
James Thomas
A/Regional Director,
WA Country Health Service (WACHS) Pilbara

Director of WACHS Pilbara and the lead of the Pilbara Executive Team.

Submitted on 25/03/2021 at 19:41
Published on Care Opinion on 26/03/2021 at 09:59

Dear Karratha mum 21,

Thank you for taking the time to share your story regarding the care your son received at the Karratha Health Campus Emergency Department. It must have been a very worrying time for you as parents. We are very proud of our nursing and medical teams, particularly when we hear the organisation's values of compassion and quality of care are being demonstrated and provided to our patients and their family members.

Your story has been shared with the Emergency Department staff who were delighted to hear how happy you were with the care provided and especially that your son has made a full recovery.

Thanks again for taking the time to post, and well wishes to you and your family.

Kind regards

James Thomas

A/Regional Director

WA Country Health Service (WACHS) Pilbara

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