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Scheduled Telehealth conference

Posted By cetusrm85

"Scheduled Telehealth conference"

About: Telehealth Service - WACHS Great Southern

(as the patient),

My alarm did not wake me up as set so I woke up late. Rushed off my morning routine. Got heavy traffic on the way. A kind driver gave way for me. Couldn’t find a car parking so had to park way far from the hospital.

Harmony called me in. To relax and offered me a coffee. She went to the radiology dept to chase the result of my CT SCAN. Another staff (Tom) came to check how I feel. Had my coffee and was relaxed when I chat with Dr Molly, who answered all my questions.

I’m so grateful to the hospital staff who enabled me to chat with my doctor without having to travel to the city.

They are amazing.

God bless them all.

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Responses

Response from Thomas Brodie, Regional Telehealth Coordinator, Teleheath, WA Country Health Service, Great Southern 4 years ago
Thomas Brodie
Regional Telehealth Coordinator, Teleheath,
WA Country Health Service, Great Southern

Regional Telehealth Coordinator

Submitted on 6/04/2021 at 5:59 PM
Published on Care Opinion Australia on 7/04/2021 at 8:55 AM

Dear cetusrm85,

Thank you for the kind words regarding Great Southern Telehealth. I'm delighted to hear that you had such a great experience interacting with our team. I completely understand how off-putting it can be when we miss alarms and are running behind schedule and I'm glad to hear that we were able to assist to ensure that your consultation went ahead as planned. Great Southern Telehealth strives to make all our clients feel as comfortable as we can and are always happy to go the extra mile to ensure that consultations occur.

Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response.

Don't hesitate to reach out if you have any more questions, comments, or concerns.

Regards

Tom

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